At sg999, your personal data is handled with the same seriousness as your PKR balance. This Privacy Policy explains exactly what information sg999 collects from Pakistani players, how it is used, who it is shared with, and the rights you hold over your own data.
Six commitments that underpin every data handling decision at sg999. The full legal text follows below and governs in all cases.
sg999 collects only the personal data strictly required to deliver its services, comply with licensing obligations, and protect player accounts. We do not collect data speculatively or beyond what the purpose demands.
All personal data held by sg999 is stored on encrypted infrastructure protected by 256-bit SSL, firewalls, and access controls. Financial data including JazzCash and EasyPaisa transaction records is stored in segregated, access-restricted environments.
sg999 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers necessary to operate the platform, and with regulatory bodies as legally required.
Registered sg999 players have the right to access, correct, and request deletion of their personal data, subject to regulatory retention obligations. These rights can be exercised through the sg999 customer support team.
sg999 does not retain personal data indefinitely. Retention periods are governed by licensing requirements and regulatory obligations. Data is securely deleted or anonymised upon expiry of the applicable retention period.
sg999 will notify affected players of any material changes to this Privacy Policy in advance of those changes taking effect. We maintain this policy in plain, accessible English to ensure Pakistani players understand exactly how their data is used.
sg999 ("we", "us", "our") operates the online casino and sports betting platform accessible at sg999.pro. We are committed to protecting the privacy and personal data of all users, with particular care taken for our registered player base across Pakistan, including players in Karachi, Lahore, Islamabad, Faisalabad, and beyond.
This Privacy Policy is issued pursuant to the data protection obligations of sg999's international gaming licence and applicable data protection standards. It describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with the sg999 platform and all associated services.
This Privacy Policy should be read in conjunction with the sg999 Terms & Conditions and the Responsible Gaming Policy.
sg999.pro acts as the data controller in respect of personal data collected through the sg999 platform. As data controller, sg999 determines the purposes and means by which personal data is processed. sg999 holds an international gaming licence and operates in accordance with the data protection requirements of that licensing framework.
All data protection queries, access requests, correction requests, and deletion requests should be directed to the sg999 Data Protection contact, accessible via the live chat function on sg999.pro or by written correspondence to the email address published in the contact section of this policy.
sg999 collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, nationality | Registration and KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore) | Registration and account updates |
| Financial Data | JazzCash account number, EasyPaisa wallet ID, bank account details (HBL, UBL, Meezan Bank), transaction history in PKR | Deposits, withdrawals, and payment verification |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, preferred game categories | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, mobile carrier (Jazz, Zong, Telenor, Ufone) | Automatically on platform access |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| KYC Documents | Scanned copies of CNIC, passport, proof of address, and source of funds documentation | Identity and AML verification |
sg999 collects personal data through the following means:
sg999 processes your personal data for the following purposes:
sg999 processes personal data on the following legal bases, consistent with internationally recognised data protection principles:
sg999 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared in the following limited circumstances:
Given the international nature of sg999's gaming licence and technology infrastructure, personal data may be processed on servers located outside Pakistan. sg999 ensures that any international transfer of personal data is conducted with appropriate safeguards, including contractual obligations on recipient parties to maintain data protection standards equivalent to those applied by sg999.
Where data is transferred to game providers or technology partners located in other jurisdictions, sg999 requires those parties to comply with the data protection requirements of sg999's licensing framework as a condition of the commercial relationship.
sg999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, sg999 will securely delete or anonymise personal data in accordance with its data disposal procedures.
sg999 implements technical and organisational security measures appropriate to the risk profile of processing personal data in an online gaming environment. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute security. Players are reminded to use strong, unique passwords for their sg999 account and to ensure their personal devices are protected with up-to-date security software.
sg999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you access sg999.pro.
The types of cookies used by sg999 include:
Subject to the legal bases for processing and applicable regulatory retention obligations, sg999 recognises the following data subject rights for all registered players:
To exercise any of the above rights, please contact the sg999 Data Protection team via the live chat function available after sg999 login. sg999 will respond to verified data rights requests within thirty (30) days. Where a request is complex or sg999 receives a large number of requests, this period may be extended by a further sixty (60) days with prior notification.
The sg999 platform is strictly for adults aged 21 years and over. sg999 does not knowingly collect personal data from individuals under the age of 21. If sg999 discovers that personal data has been collected from an individual who is under 21 years of age, sg999 will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds in accordance with applicable procedures.
Age verification is conducted as part of the mandatory KYC process. Players are required to submit a valid CNIC or passport confirming their date of birth. Any attempt to circumvent age verification constitutes a breach of the sg999 Terms & Conditions and may result in legal referral where appropriate.
sg999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, sg999 will notify registered players by email or by a prominent notice on the sg999 platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage players to review this Privacy Policy periodically to stay informed about how sg999 handles their personal data. Continued use of the sg999 platform following notification of policy changes constitutes acceptance of the revised policy.
For any question, concern, or formal request relating to this Privacy Policy or the handling of your personal data by sg999, please contact us through:
sg999 will acknowledge all formal privacy queries within five (5) business days and aim to resolve them within thirty (30) days from the date of acknowledgement. If you are not satisfied with sg999's response, you may escalate the matter to the appropriate data protection authority or independent dispute resolution body associated with sg999's international gaming licence.
100,000+ Pakistani players trust sg999 with their PKR and their personal data. Sign in to manage your account, update your privacy preferences, and enjoy 1,200+ games with full confidence in our security standards.